maybe you can politely ask this infrequent forum member @t if he took any other pictures when he was inside his machine, this was the only internal shot I could find but it shows the bottom board
Two Coldfire MCF5441’s inside - Elektron Gear / Digitone/Digitone Keys - Elektronauts
and you need to see the top half to see if the screen is seperate and part of the faceplate as was suggested, or if there is something more like a normal desktop digitone going on. either way, if it is not adhesed between the bezel and the frame it would not be difficult, if it is, you could still (outside of the viewing area) use a brand new extra sharp exacto knife to carefully slice around the part in the viewing area so it doesn’t leave a fringe or refract light inside because that would be distracting.
When we talk about “can this be repaired” we’re literally talking about a piece of reynolds wrap, it’s not the end of the world but I know it sucks for you who just bought the thing. Don’t lose heart just yet.
Look at the bottom of the keyboard, on the elektron manufacturers serial number sticker, in the top right corner it should say the year and w with a number after it like 2021w37, that would mean the year 2021 and the 37th week. You have 3 years of warranty from the date there even if you don’t have a receipt, if you do have a receipt from original purchase your warranty extends 3 years from that date.
I’d wait to hear back, just think of this as a trial period to see if you like the thing and don’t let the seller off the hook until you get it worked out, was this a reverb purchase?