Just updated Overbridge to 2.7.3 and now Overbridge can’t detect my Digitone - I’ve sent a support ticket but figured I’d ask here in case anyone else has had this problem and has been able to fix it?
I’m on Windows 11 running Digitone OS 1.41 with no other USB devices connected.
It’s working fine in USB Audio/MIDI mode and Overbridge can see it then because it prompts me to switch to Overbridge mode.
I’ve tried uninstalling and reinstalling Overbridge, as well as uninstalling Overbridge, deleting the registry keys and then reinstalling as per the support pages. I’ve also tried updating the Digitone OS again but no luck. Everything was working fine prior to updating so this might be a bug with 2.7.3? I can’t remember which version I was on before but it was recent.
Editing to add - Digitone reports 0 errors in Test Mode. Elektron Transfer connects just fine.
Another thread saying the same thing by djenzyme like a week ago, was regarding a Mac but seems to be the same behavior. Overbridge (uninstaller) could only detect the device when uninstalling. Seems to be an issue for more than Windows users. I thought it might have to do with an older issue that I saw mentioned a while ago and which I linked there, but now it seems like this is something new regarding the OS upgrade (which I have not yet done).
Ah I missed that, I requested a previous version with my support ticket as the one I was on before was working absolutely fine so hopefully they’ll be able to sort me out.
That’s probably all you can do for now is downgrade, which is dumb, but better than the device not recognized. I just looked and I guess I don’t have it on this computer otherwise I’d pass you a copy.
Quick update to say my Digitone is working fine with Overbridge now thanks to Patrik at Elektron. Copying and pasting the solution here for anyone else that might encounter this issue.
Power off the Elektron device and disconnect it from the computer.
Go to Windows Device Manager.
Expand every category.
Go to the top View menu and press on Show hidden devices.
Where you see the Elektron device, right-click and press Uninstall device.
Connect the Elektron device to your computer and power it on.
Yes this worked, but i would have thought they fixed this in 2.7.9 manual deleting this in device view. As it is very confusing, was lucky to stumble upon this in this tread. Going to rollback.
I generally avoid updating software, including Overbridge, when all it mentions is stuff for Macs in the changelog. I’m in Win11, and Overbridge v2.5.4 is still working well for me.
Would u have any idea how to do this on an iMac? I can’t find “Device Manager” even when i check with Finder, which checks the entire OS system. It’s clearly got a different name on the newer models of mac because when i google the issue it leads me to a supposed suggested fix, but like i said before, Device Manager doesn’t seem to exist. Any help would be greatly apprciated
Device manager is a windows term not a mac term , on the post you link to it specifies ‘Windows device manager ‘
On mac you want system settings
more info for mac can be found here if you are on latest os.
ideally it should install and work… but many need help because it often has problems that elektron havent sorted out yet…
also check that your OS is still compatible with overbridge.
