It’s a quick repair but unsure how the queue looks like after the holidays. Support will be able to give you an estimate when they open again on Tuesday.
Shipping usually works like this:
If it’s bought from us, we cover and arrange the shipping.
If it’s bought from a retailer, they cover and arrange the shipping.
If bought from a retailer but you want to send it to us directly or that it’s second hand and therefore retailer will not cover it, we will split the shipping cost. You cover the shipping here and we cover the return shipping. We can arrange shipping in this case as well.
US is different then Europe and it really depends on your retailer if they will help you or not. That’s why the warranty(from us/factory warranty) is tied to the unit and not to the customer to try to make it as fair as possible as there are so many rules and regulations world wide.