So, on June 02, I bought tickets for a concert in Germany on June 12 using Viagogo. The tickets are paper. Viagogo provided tracking number with UPS delivering. UPS showed that they would be delivering on June 4, but they failed to deliver. Then provided tracking for June 5 and again, failed to turn up. Since then the tracking is showing that my tickets are still at the entry point that they arrived at.
We’re flying tomorrow (June 10) and the tracking information isn’t showing any progress, so i’m thinking there is a very slim chance of these arriving before we fly.
All wouldn’t be lost though, maybe, if they arrive by the 12th and I can get somebody to photograph the tickets and send them to me. So my question is, would a photograph of a ticket suffice?
I could prove I bought the tickets for the part of the stadium, but despite buying maybe over 100 tickets in the past, this isn’t something that has happened to me before, so I have no idea if it would be acceptable. I did ask Viagogo the same question, but there was no answer to that, just that it’s in the post and speak to UPS. UPS have told me to get in touch with the sender, so it’s in the hands of the gods.
If your priority is seeing the concert over the cost of the ticket, you can take a risk and contact the original ticket vendor to try and speak with a human and explain the situation as well as provide documentation. Ask if they can void the original ticket, take payment for whatever the original face value was, and then have a will-call ticket set for you to pick up at the stadium customer service office. If this works, then afterwards you could follow up and try to get compensation for the difference in cost from UPS or the reseller (I assume viagogo is a reseller).
There is no guarantee that this will work or that you won’t end up losing money, but it sounds like this has put you in a bad spot so it’s something to at least try.
I suggest the original ticket vendor because I assume they are the ones with a digital record of the original sale, the ticket info, and some POC with the venue.
I believe unless your original purchase included an email with a scan code and that’s a viable way of entering the stadium, that it will be difficult to get in without the physical ticket or some prearrangements in place.
Thanks, that is something I hadn’t thought about. Just in the chat with Viagogo asking if I can get the ticket electronically, but i’m in a queue and that might be a fantastic solution. The seller looks to be a company in Finland, but it was shipped from Netherlands shortly after my purchase, so I suspect it’s sold by Viagogo, indirectly.
I’d imagine yes. I’ve taken screenshots of tickets before just incase and ended up using that over the actual ticket.
Long as it hasn’t been used you’ll be fine, people on the scanners are just going through the motions so I wouldn’t stress
Ugh, used to hate sites like viagogo when i worked at a ticketing system vendor a few years ago.
Always a little uncertain exactly what would happen, lack of transparency, and the inevitable support case landing with us for a tricky hunt for a purchase/ticket that then a few hours later turned out to be a 2nd hand purchase on some other site.
Don’t know how viagogo does it with physically shipped tickets, log into your account and see if you can download them. There’s also this guarantee, dunno if it applies since you’re travelling but worth a shot:
An agent has escalated my case to see if I can get electronic tickets instead. It doesn’t sound like a certainty though and I will have to wait for an email to let me know either way, but it’s much better customer service than fobbing me off to speak to UPS, who it seems have no control over their automated postal service’s algorithm.
